Decision makers from around the globe gathered in London as it played host to the IQPC’s 2017 Customer Experience Exchange for Financial Services (CEEFS). As the chair on a forward-looking panel discussion with Citibank, Morgan Stanley and RBS, titled “Traditional banking done untraditionally”, I had a direct insight into how financial services providers are striving … Continue reading The 2017 Customer Experience Exchange for Financial Services: Five Key Takeaways