I’m headed off to London for a few weeks to see a few of our partners and customers, which I always enjoy. Although, to put it mildly, I am really not a fan of sitting on a plane for more than a few hours. In preparation for the long flight, I thought an upgraded seat might make the 12-hour trip a little more bearable.
To take care of it in advance, I logged into United.com, put in my confirmation code and voila: My flight details appeared. Things seemed pretty typical and straightforward as with any airline website, and by clicking ‘change my seat’ I was brought to the seating chart. It was very clear that there were a number of upgraded seats available, but when I clicked on them nothing happened. Frustration began to set in pretty much instantly and then I just started clicking all over like a hyperactive two-year-old who has never used a mouse before… Nada.