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Marketers Find New Source for Software Reviews with TrustRadius

Posted by & filed under marketing technology, online marketing.

Vinay Bhagat

Vinay Bhagat is Founder & CEO of TrustRadius, which he describes as a Yelp for business software.

 Editor’s Note: Learning how to navigate an increasingly complex marketing technology landscape is something that continues to challenge many marketers. Tag management helps brands easily deploy, manage and integrate their disparate applications and data, but what about the front end of that process – the technology selection process? According to a recent report by Tealium and the CMO Council, entitled “Quantify How Well You Unify: The Business Impact of Marketing Technology Integration,” 48 percent of senior marketers said “Selecting the Right Technologies” was one of their core technology challenges. Today, we look at a company that helps business and IT professionals make smarter decisions about choosing the right solutions for their organizations. TrustRadius, founded last year in Austin, Texas, uses crowd-sourcing technology to deliver comprehensive peer-based product reviews and analysis reports that have traditionally been the domain of industry analyst firms. We invited Vinay Bhagat, founder and CEO of TrustRadius, to answer a few of our questions.

1. Tell us about TrustRadius—what it does and the core audience.

TrustRadius is like a curated Yelp for business software, or a community-based alternative to technology analysts like Gartner and Forrester. We help professionals make informed, confident software-selection decisions through: 1) crowd-sourcing real user reviews; 2) enabling peer-to-peer communication; and 3) authoring sector analyses and buyer’s guides for marketing automation, digital analytics, A/B testing, and more.

We believe that business software is a strategic purchase—you need to not only trust a review, but also understand the person’s context and hear a fair amount of detail about how a product performs on different dimensions. A typical review on TrustRadius is over 400 words, and some extend into the thousands. All of our reviews are structured—we ask a series of questions to guide a reviewer. Basic reviews consist of seven questions. Reviews can be updated and augmented at any time and our library contains about 100 different questions that people can opt to answer. Here’s a great example. (more…)

by Erik Bratt
VP of Marketing Communications
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Infographic: How Developing a Formal Martech Strategy Pays Off Big

Posted by & filed under Uncategorized.

Marketing technology is critical to any marketing strategy, but only if you manage it right. As our exclusive new survey with the CMO Council discovers, most senior marketers are falling short when it comes to owning their marketing technology strategy and properly aligning it with their overall business goals. In addition, they continue to be plagued by data fragmentation and other issues. Check out this new infographic from the CMO Council, and use this special link to download the report, Quantify How Well You Unify, for free. You can also read our press release announcing the full 37-page report here.

 

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by Erik Bratt
VP of Marketing Communications
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The Power of Tag Templates

Posted by & filed under digital marketing, tag management, tags.

Tag Marketplace

The tag marketplace within Tealium iQ showcases the power of tag templates. Each of the 700+ vendor tags can be deployed easily, while also gaining powerful new capabilities.

One of the many benefits of tag management is the ability to seamlessly integrate digital marketing vendor tags — i.e., JavaScript code snippets — into your web and mobile channels. This is especially true of Tealium IQ™, our enterprise tag management solution, which enables you to deploy nearly any vendor tag onto your digital properties with just a few clicks. But where does Tealium get this power? The answer: tag templates. Over the years, Tealium has invested heavily in building the biggest marketplace of turnkey vendor tags in the industry. Tealium’s 700+ tag templates are what makes tags easy to manage. They also enable the tags to do much more than they normally would on their own. Let’s learn a little more about what this means for you as digital marketers and web developers. (more…)

by Ty Gavin
VP, Solutions
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by Erik Bratt
VP of Marketing Communications
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Tealium Customers on What Led to the Need for Tag Management

Posted by & filed under tag management, Tealium University.

The symptoms are usually the same: lots of digital marketing vendor tags, lots of data, and no easy way to manage everything. That’s a common pain scenario described by many people who have invested in a tag management solution, including Tealium customers. Listen to Jawbone, PG&E, VMware, Williams-Sonoma, Inc., and others talk about their experience in deciding to buy an enterprise-class tag management solution. Video shot at a recent Tealium University event in San Francisco.

by Erik Bratt
VP of Marketing Communications
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How Much Does Tag Management Improve Marketing Agility?

Posted by & filed under agility, tag management, tagging.

One of the core, recognized benefits of tag management is marketing agility, i.e., the ability to launch new solutions and campaigns faster than ever before. With tag management in their arsenal, digital marketers and their developer counterparts can avoid any software coding and get their solutions deployed almost as fast as they contract them. But how much faster exactly? We asked that question in a recent survey to some of our customers via TechValidate, an independent third-party survey tool.

The results were impressive.

  • Via manual tagging, 72 percent of customer respondents said it took them one month or longer, with one-third saying it took several months. Nineteen percent said it took them one week.
  • With Tealium, 76 percent of users said it took them one day or less, with 32 percent saying it took them less than an hour. That’s agility.

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by Erik Bratt
VP of Marketing Communications
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by Erik Bratt
VP of Marketing Communications
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3 Ways Tag Management Can Support Your Testing Program During Black Friday

Posted by & filed under tag management, Web Analytics.

Brooks Bell

David DeFranza is senior content strategist at Brooks Bell.

Editor’s Note: The following is a guest blog post by David DeFranza, senior content strategist at Brooks Bell, an enterprise-level web site optimization and A/B split-testing firm.

For most people, August is dominated by the final days of summer and the back-to-school scramble. Consumers may be searching for deals on notebooks and pencils, but few if any have given thought to the holiday shopping season. The opposite is true, however, for retailers. Indeed, preparations for the busiest shopping season of the year are in full swing and ecommerce sites are working to redesign, rebuild, test, and optimize their pages ahead of the rush. With so much at stake, online retailers can’t risk performance dips or broken experiences during the holidays and, as such, must invest considerable resources in advance.

In fact, stability is so important that many sites enforce a strict “code freeze” leading into and through Black Friday and Cyber Monday. This prevents the introduction of new features or code that haven’t gone through a thorough QA review—but it also limits the opportunity to serve relevant offers, launch flash sales, or maximize productivity by responding to customer behavior. Of course tag management is a powerful tool for working through these code freezes. By serving as a central hub of a unified marketing system, tag management allows marketers and merchandisers to adjust testing and analytics tools without changing the site code—creating an opportunity to test through the busy holiday season.

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by Erik Bratt
VP of Marketing Communications
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My Reflections on The MarTech Conference and Answer to the Question: Is Vendor Lock-in Real?

Posted by & filed under digital marketing, integrated marketing, marketing technology.

MarTechYou know that feeling you get when you’re someplace so comfortable that you must belong there? I just had one of those feelings last week in Boston. It wasn’t because the weather was unseasonably mild and wonderful, although it was. It was because I attended the first ever MarTech conference.

As many who know me will attest, I refer to myself as a “recovering” techie and sometimes the stage of recovery that I’m in can be hard to predict. I tend to get all geeky about various topics at times and yet still see myself firmly in the realm of marketing persuasion and nuance. Honestly, I didn’t think there were too many other people like me out there. So imagine my surprise when I was smack dab in the middle of nearly 400 other folks who walk the same tightrope between technology and marketing.

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by Jay McCarthy
Vice President of Product Marketing
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by Erik Bratt
VP of Marketing Communications
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