Thriving in a Post Pandemic Retail World: How to Master the Combination of Offline- and Online Data
Hear creative and innovative ways retailers can capture Customer Data in their physical stores and leverage these to create a single view of a customer. Join Thomas Sabo to hear how they seamlessly combine their offline and online data to provide a standout multichannel personalised customer experience.
The Kingfisher Data Journey: Connecting the Dots
Kingfisher had a drive to be a data-driven organisation, the need to activate data in the best way possible is a crucial element in preparing for tomorrow.
Hear from Emily Lim, Enterprise Architect from Kingfisher on how individual brands run their business and customer data day-to-day. Kingfisher group are supporting these organisations with Tech, Architecture, Data and Engineering functions within the organisations to help supercharge their strategies and connect the dots.
How Knowing Your Customer and Respecting Their Privacy Preferences Gives You a Headstart on the Competition
Hear how Lufthansa managed to take their CX to the next level and delighted their customers with personalised offers while respecting their privacy preferences. Don't miss out to see how knowing your customer and leveraging server-side tracking can give you a competitive advantage.
