The Customer Data Hub

The Tealium Customer Data Hub powers capabilities across the data supply chain

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Customer Data Hub

Enable Customer Data Orchestration
Across the Entire Data Supply Chain

Data Collection

The way you collect data impacts how you can use it. Tealium universally collects customer data from any source including; websites, mobile applications, devices, kiosks, servers, files and more.

Vendor Instrumentation: Configure and publish 1st and 3rd party tracking, including “tag” code (JavaScript, pixels) to track websites and other properties, APIs, or your own custom integrations. Enable technology vendors, such as analytics and media services, from a central data collection hub.

Data Standardization

A little up front work goes a long way towards using your data in every way you can imagine.

Data Organization: Organize customer data into a universal ‘data layer’ that acts as a common data dictionary for the enterprise with uniform taxonomy, hierarchy, classification and structure.

Data Quality: Use event specifications to assign required data elements for incoming event data. Monitor live data flows, with insight into whether or not it meets the specification or needs attention.

Data Transformation and Enrichment

Build insights and value directly into a portable and customer-centric data asset that can flow across your tech stack and organization.

Data Combination: Combine data from any source, and transform it into new calculated data points. Transformation examples include concatenation, parsing, lookup tables, numerical calculations, etc.

Customer Profiles, Stitching, and Identity Resolution: Creates and persist actionable profiles, enriched with data from any source. Profiles can include personally identifiable information (PII) and custom-created Attributes about individuals.

Enrich Profiles with Machine Learning Powered Predictive Insights: Simply define your goal and Tealium will score visitors based on their likelihood to complete any behavior (or combinations of behaviors) you pick. This data point is available to use to target the best prospects and customers to drive acquisition and retention efforts.

Data Integration

Tealium has the largest integration ecosystem on the market with over 1300 pre-built turnkey integrations in addition to flexible APIs, libraries, and connections in custom developer languages.

Data Syndication: Send customer data to any end-point destination via many types of integration capabilities including tags, APIs and local storage for data layer enrichment. Outbound data can consist of event data, profile data, the full firehose of data or any subset / filtered stream of data.

Data Activation

Tealium sends action directives (e.g. add or remove from display campaign, send email, update data in a table), via API connectors, to 3rd party marketing technology services.

Data Accessibility: Get multiple capabilities to access and extract both event data and profile data from Tealium to data repositories and tools used for analysis and visualization of data. Formats include feeds, streams and hosted cloud databases.

Machine Learning Readiness: Run models on stored data and use predictive scores for omnichannel targeting and actions. Also leverage your organization’s own machine learning outputs in targeting and customer experience operations.


Overarching Data Governance: Security, Privacy, and Compliance

As a byproduct of this approach, organizations gain Data Governance (white paper) (datasheet) capabilities to address the rapidly evolving data security (datasheet), privacy, and regulatory compliance landscape (checklist). Consumer attitudes, in addition to legal considerations, demand that organizations gain control over data or suffer significant repercussions.

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