Docs Overview

Understanding the Tealium Customer Data Hub

Introduction to the CDH Documentation
The CDH is the Tealium solution providing a central platform for end-to-end management of customer data across a tech stack.

Foundational Concept: The Data Layer
The Data Layer is the bedrock of your Tealium solution and serves as the one true definition of your data.

Get Building-Block Data and Normalize

Collect and Standardize

Get Data from Anywhere and Map to Your Data Layer
Collect data from traditional sources using javascript, tags, pixels, etc.

• Tealium Universal Tag (utag.js) for end-to-end client-side tag and data management (see mobile setup here).
• Or use Tealium Collect Tag to get data into server-side infrastructure.

Collect data from other devices (like mobile, IoT, etc) with platform libraries, SDKs, APIs, etc.

• Adding Tealium to iOS App
• Adding Tealium to Android App
• Docs for SDKs and All Libraries

Collect data from offline sources and upload

• Import offline data
  Supplement online data with valuable offline data from in-store, data warehouses, data lakes, etc.

Check out our full catalog of integrations

Build Customer Insights Directly into the Data

Transformation and Enrichment

Set up a Customer Data Platform to Use Data Across Your Stack
Create a rich and portable customer profile to trigger actions in downstream systems or power further analysis of the data.

• Enrich visitor profiles with Attributes to build rich insights into your data.
• Resolve customer identities with Visitor Stitching for a continuous customer view.
• Manage Audiences across all your vendors.

Validate and Maintain Data Quality
Solve the “garbage in, garbage out” problem by ensuring a high-quality data flow with specifications and tools to inspect data.

• Define Event Specs to ensure incoming data meets expectations.
• Monitor Live Events to see data quality in real time.
• QA data flow for individual users to confirm setup.

Use Machine Learning to Enrich Customer Profiles with Predictive Insights
Scale the value of your CDP data foundation by predicting any behavior you’re tracking

• Define an ML strategy with use cases to determine what data you’ll need.
• Create prediction models to populate customer profiles with predictive scores.
• Evaluate the success of your model.

Send Data for Analysis and Action

Integrate and Activate

Send Data with Tags
Use client-side event data infrastructure for traditional tag-based technologies (this event data could have customer-level insights behind it)

Send Data with Event-based Connectors
Use server-side event data infrastructure for emerging technologies like mobile, IoT, etc

Send Data with Audience-based Connectors
Use server-side audience data infrastructure for emerging technologies that use customer-level data

Use Data in Your Own Data Warehouse or Data Lake
Send all data, or just a subset for any purpose in your internal systems

Getting the Most Out of Tealium

Using the Tealium API
Getting more value out of the configuration and data in Tealium.

• iQ Revisions
• Hosted Data Layer
• Omnichannel File Status
• Visitor Lookup

Data Governance
Gain visibility and control over end-to-end data flow to manage data security, privacy and compliance.

• Consent and Privacy Management
• User Management and Control;
  User management for client-side data
  User management for server-side data
• Data Security and Compliance
  GDPR
  Certifications and Tools Overview

Working with Data Warehouses and Lakes
Move data back and forth between Tealium and your internal systems.

• Store and access structured event data and structured audience data
• Store and access semi-structured event data and audience data
• Amazon Kinesis Data Firehose
• Microsoft Azure
• Google Cloud Pub/Sub

Didn’t Find What You Were Looking For?
The Tealium Customer Data Hub has far more features, capabilities and use cases than can be described in this space. Should you have further questions, please check out our product tour, our active user community or our full documentation.

And please don’t hesitate to contact us and we’ll follow up ASAP to get you pointed in the right direction!