Step into the future of AI, data, and technology. Explore how customer data fuels powerful AI initiatives, drives real-time engagement, and supports privacy-first, compliant practices. Get inspired by innovative solutions, proven strategies, and industry leaders, all at the must-attend event of 2026.
What You’ll Learn
Join experts, innovators, and peers to unlock the future of data-driven business. Learn how to:
Translate AI hype into real business outcomes using customer data.
Harness the power of Tealium’s Intelligent Data Platform to activate real-time insights across multiple channels.
Design a scalable data layer framework that unifies fragmented customer data sources.
Leverage AI-powered data management strategies for smarter decision-making.
Balance personalization with compliance by putting trust at the center of data use.
Maximize ROI by powering real-time personalization and high-value use cases.
Drive privacy, consent, and governance practices that scale.
Integrate seamlessly with AWS, Snowflake, Databricks, and more to amplify results.
Featured Speakers
Keynote
Zack Kass, Former Head of Go-To-Market at OpenAI & Global AI Advisor
Mark Loovis
Director, Marketing Technology DIRECTV
Mariah McNail
Manager, Delivery & Implementation BJC Healthcare
Jaime Xinos
Chief Commercial Officer Achieve Life Sciences
Luke Ambrosetti
Principal Industry Architect, Marketing & Advertising Snowflake
Bryan Baker
Senior Director, Web Tagging & Analytics AutoNation
Maggie Heatherman
Principal Customer Success Manager, Invoca Invoca
Tony LaVasseur
RVP, Media & Advertising Databricks
Alan Ochoa
Director of Product - Marketing & Advertising Technologies GSK
Jim Kosobucki
CDP Manager Morgan Auto Group
Annah McCullough
Manager Analytics Implementation Robert Half
Heather Roth
Director, Director, Head of Customer Data & Marketing Analytics Slalom
Product Manager Analytics Western Governors University
Brian Goodrich
First Vice President PENNYMAC
Shalima Bhalla
CX Solutions & GTM Leader Telco, AWS
Beto Albarran
Data Analytics Head, Volaris
Kevin King
Partner Credera
Marc-Andre Gauthier
CRM Product Owner BRP
Jamie Vann
Director Slalom
Matt Diehl
Director, Marketing Analytics Constant Contact
Lawrence Montgomery
CMO Baptist Health
Katharine Lucic
Lead Product Marketing Manager, North America, Moengage
Alyssa Furth
Sr Manager, AdTech & MarTech Credera
Peter Bowen
VP, Application Development PENNYMAC
Mark Nassar
Senior Manager, Reporting & Analytics AutoCanada
Martin Lucas
VP, Customer Analytics Talbots
Elizabeth Kennedy
Customer Data Strategist & Customer Success Manager Tealium
Dustin Horning
Sr Director Professional Services Tealium
Heidi Bullock
CMO Tealium
Elizabeth Marshall
Global VP, Solutions Consulting Tealium
Jeff Lunsford
CEO Tealium
Mike Anderson
CTO Tealium
Craig Rouse
Sr Software Engineering Manager Tealium
Adam Maciasz
Staff Solutions Consultant - Automotive Industry Lead Tealium
Nirmal Vemanna
Principal Product Specialist Tealium
Agenda Highlights
Monday April 27, 2026
11:30 - 1:00 PM: Lunch for Workshop Attendees & Advisory Board Members
1:00 - 2:00 PM: Workshop | Modern Data Architecture: Unlock the Value of Your Data
As data strategies evolve, your ability to collect, connect, and activate across every source matters. This session covers the architecture options that help unify your data stack and unlock new value across your organization.
- Expand your data collection with the new Mobile SDK.
- Build audiences directly in your data warehouse with Native Snowflake Applications.
- Understand how a hybrid CDP architecture gives you the flexibility to meet your data where it lives.
1:00 - 5:00 PM: Customer Advisory Board - Invite Only
1:00 - 4:00 PM: Workshop | Building a Modern Data Practice in the AI Era
AI is only as good as the data behind it. This session defines what a modern data practice actually looks like — the foundation, the team structures, and the operational standards that separate good intentions from real results.
- Understand the key components of a modern data foundation and how to benchmark where you stand today
- Learn how data quality directly impacts business outcomes and what orchestration looks like at scale
- See how leading organizations are structuring teams and roles to execute in the AI era
2:15 - 3:15 PM: Workshop | Modern Data Architecture: Unlock the Value of Your Data
As data strategies evolve, your ability to collect, connect, and activate across every source matters. This session covers the architecture options that help unify your data stack and unlock new value across your organization.
- Expand your data collection with the new Mobile SDK.
- Build audiences directly in your data warehouse with Native Snowflake Applications.
- Understand how a hybrid CDP architecture gives you the flexibility to meet your data where it lives.
2:00 - 4:00 PM: Workshop | Persona-Driven Patient & Physician Experiences in Healthcare and Life Sciences
Delivering personalized experiences in regulated industries requires a compliant, real-time data foundation. This session will show what privacy-safe patient and physician engagement looks like across the full omnichannel experience.
- See how BJC Healthcare uses Tealium to capture and act on HIPAA-safe interaction data for patients and non-patient personas.
- Learn how Tealium's platform powers real-time, persona-driven engagement across regulated environments without compromising compliance.
- Hear Epsilon’s practitioner view on dynamically shifting between HCP and patient experiences based on live behavioral signals in life sciences.
- Bonus: Get a sneak peek at how Tealium’s new EHR integration capability extends the patient data foundation.
3:00 - 4:00 PM: Workshop | Activate & Integrate Your AI Everywhere with Enriched Customer Data
Closing the gap between AI potential and AI results comes down to data quality and real-time access. This session shows you how Tealium powers intelligent AI systems with Trusted customer data.
- Use Invoke Your Own Model to trigger model runs or pull scores in real time via a serverless function
- Leverage event and profile payloads to trigger LLMs with native AI connectors and get back actionable outputs for personalization and decisioning
- Learn how context-rich Tealium profiles give agentic frameworks like LangChain the signal they need to act
3:00 - 4:00 PM: Workshop | Privacy-First Personalization and Fraud Prevention in Financial Services
This workshop shows how leading banks, insurers, and wealth firms are using real-time behavioral data, AI, and zero-party preferences to deliver smarter customer journeys — without compromising sensitive information.
- Explore how privacy-safe data orchestration powers personalization across web, mobile, call centers, and advisor channels
- Get an early look at Tealium's new Fraud Detection package and how real-time context strengthens security without friction
- Walk away with practical architecture guidance and live demo examples you can apply to your own customer data strategy
4:15 - 5:15 PM: Workshop | Activate & Integrate Your AI Everywhere with Enriched Customer Data
Closing the gap between AI potential and AI results comes down to data quality and real-time access. This session shows you how Tealium powers intelligent AI systems with Trusted customer data.
- Use Invoke Your Own Model to trigger model runs or pull scores in real time via a serverless function
- Leverage event and profile payloads to trigger LLMs with native AI connectors and get back actionable outputs for personalization and decisioning
- Learn how context-rich Tealium profiles give agentic frameworks like LangChain the signal they need to act
4:15 - 5:15: Workshop | Privacy-First Personalization and Fraud Prevention in Financial Services
This workshop shows how leading banks, insurers, and wealth firms are using real-time behavioral data, AI, and zero-party preferences to deliver smarter customer journeys — without compromising sensitive information.
- Explore how privacy-safe data orchestration powers personalization across web, mobile, call centers, and advisor channels
- Get an early look at Tealium's new Fraud Detection package and how real-time context strengthens security without friction
- Walk away with practical architecture guidance and live demo examples you can apply to your own customer data strategy
6:00 PM - 9:00 PM: Welcome Reception
6:00 PM - 9:00 PM Welcome Reception in the Terrace (9th Floor) of Marriott Marquis
Tuesday April 28, 2026
7:30 - 9:00 AM: Breakfast for All DV Attendees
9:00 - 9:25 AM: Built for the Moment
Your customers expect relevance right now — not after the next batch sync, not after the next model refresh. But most data infrastructure was built for storage, for analysis, for looking backward. Tealium was built for something different. In this opening keynote, CEO Jeff Lunsford lays out where the market is heading, why real-time governed data has become the new enterprise imperative, and how Tealium is positioned to lead the next era of customer data — from AI-ready infrastructure to the agentic enterprise. This is the vision for 2026 and beyond.
Speaker: Jeff Lunsford, CEO, Tealium
9:25 - 10:00 AM: The Next RenAIssance and Future of Customer Experience and AI
Keynote Speaker: Zack Kass
10:00 - 10:20 AM: From Collection to Action: The 2026 Tealium Roadmap
In this roadmap session, Tealium CTO and co-founder Mike Anderson walks through the platform's evolution — from AI-enhanced features that make Tealium smarter and faster to use, to infrastructure that positions Tealium as the governed data foundation AI systems depend on. You'll see what's shipping now, what's coming next, and how every investment maps to one architecture.
Speaker: Mike Anderson, CTO, Tealium
10:20 - 10:40 AM: Context at the Edge: Mobile, AI, and the Moment
The browser was the first mile for a generation of customer data. But your customers have moved — to mobile apps, to in-store interactions, to connected devices where latency is measured in milliseconds and context disappears if you don't capture it at the source. This session covers Tealium's vision for mobile and edge computing: how on-device ML frameworks enable real-time intelligence without round-trips to the cloud, why mobile-first data collection changes the architecture conversation, and what it means to capture the moment where it actually happens — at the edge.
Speakers: Craig Rouse, Sr Software Engineering Manager, Tealium & Mike Anderson, CTO, Tealium
10:40 - 11:00 AM: Morning Break
11:00 - 11:20 AM: The Next Layer: AI Built on Real-time Customer Context, Live
Most AI demos show you what's coming. This one shows you what's already here. Watch an AI app built live on stage in Snowflake, using real-time customer data from Tealium. Learn how easy it is to generate and activate predictions in the moment.
Speaker: Luke Ambrosetti - Principal Industry Architect, Marketing/Advertising, Snowflake
11:20 - 11:40 AM: Planning for AI While Driving Success Now
Every organization talking about AI personalization eventually hits the same wall: the data foundation isn't ready. Hear how these organizations decided to solve that problem first. In this session auto leaders will share how they're modernizing their data foundation with Tealium — unifying online and offline customer data, reducing vendor reliance, and building real-time activation capabilities. The result: a 360-degree customer view, improved marketing effectiveness, and an infrastructure that's ready for AI when the use cases arrive.
Moderator: Adam Maciasz, Staff Solutions Consultant - Automotive Industry Lead, Tealium
Speakers:
Jim Kosobucki, CDP Manager, Morgan Auto Group
Bryan Baker, Sr Director, Web Tagging & Analytics, AutoNation
Mark Nassar, Senior Manager Reporting and Analytics, AutoCanada
11:40 - 12:00 PM: Bad Pipes, Broken Promises: Why Most AI Initiatives Fail Before They Start
Most AI initiatives fail not because of flawed models, but due to weak data pipelines, poor infrastructure, and misaligned organizational expectations. This session explores how broken foundations—technical and strategic—undermine AI success before deployment even begins, and what leaders can do to fix them.
Speakers: Martin Lucas, VP, Customer Analytics, Talbots and Heidi Bullock, CMO, Tealium
12:00 - 1:00 PM: Lunch
1:00 - 1:20 PM: From Fragmented to Real-Time: The Volaris Transformation
Volaris unified fragmented data into a real-time customer foundation that powers personalized interactions across the journey. We’ll share how we built our strategy, activated real-time audiences, reduced churn, & drove a 20% lift in incremental sales while preparing for AI drive use cases.
Speakers: Beto Albarran, Data Analytics Head, Volaris
Paola Viquez, Data Engineering Lead, Volaris
1:20 - 1:40 PM: The Conversation Is Happening Now. Are You Listening?
In a world where feedback is constant and conversations unfold in real time, organizations that fail to listen risk falling behind. This session examines how to capture, interpret, and act on the signals your audience is already sending—and turn listening into a strategic advantage.
1:40 - 2:00 PM: Precision at Launch: Building a Commercial Data Stack for a High-Stakes Drug Release
Achieve Life Sciences is preparing to launch what could be the first new prescription smoking cessation treatment in nearly 20 years. CCO Jamie Xinos and Credera Partner Kevin King share how Tealium and AWS are powering real-time personalization across patient and HCP journeys - enterprise-grade execution without the enterprise budget.
Speakers: Jamie Xinos, Chief Commercial Officer, Achieve and Kevin King, Partner, Credera
2:00 - 2:30 PM: The Buy-In Problem: A Retail Data Panel
Successful customer data strategies rely on more than technology, they require alignment across the organization. In this panel, data and marketing leaders will share how they secured cross-functional buy-in, broke down silos, and built lasting collaboration around their CDP initiatives.
Speakers:
Matt Diehl, Director of Marketing Analytics, Constant Contact
Ben Walsh, Director of Product Marketing, JTV
Marc-Andre Gauthier, CRM Product Owner, BRP
Martin Lucas, VP, Customer Analytics, Talbots
Elizabeth Kennedy, Customer Data Strategist & CSM, Tealium
2:30 - 3:00 PM: When Compliance and Conversion Aren't Competing
Journey tracking/tagging leads to higher patient access, reduced engineering costs, faster iterations, and confident decisions--along with business growth of +32% YoY conversion rate lift.
Speakers:
Mariah McNail, Manager Delivery & Implementation, BJC Healthcare
Alan Ochoa, Director of Product - Marketing & Advertising Technologies, GSK
Lawrence Montgomery, CMO, Baptist Health
Nirmal Vemanna, Principal Product Specialist, Tealium
3:00 - 3:30 PM: Afternoon Break
3:30 - 3:50 PM: From Data to Decisions: Unlocking AI-Powered Innovation with Databricks
Explore how organizations can transform raw data into real-time, actionable insights by leveraging AI and a modern data architecture. This session will showcase how unified data platforms and intelligent activation strategies empower teams to drive smarter decisions, accelerate innovation, and deliver measurable business impact.
Speaker: Tony Lavasseur - RVP, Media & Advertising, Databricks
3:50 - 4:10 PM: The AI Use Case We Didn't Expect
Most AI roadmaps start with a plan: score this audience, predict that behavior, automate this campaign. But some of the most valuable AI applications emerge from data foundations that weren't built with those use cases in mind. In this session, a Tealium customer shares the AI use case they didn't plan for — how their customer data infrastructure enabled an application they hadn't anticipated, what it took to move from discovery to production, and what it taught them about the relationship between data foundations and AI readiness.
Speaker: Coming soon
4:10 - 4:30 PM: Afternoon Keynote
Speaker: Mike Anderson, CTO, Tealium
6:00 - 9:00 PM: Digital Velocity Party
6:00 PM - 9:00 PM Digital Velocity Party in the View (360 View, Revolving Top Floor) of Marriott Marquis
Wednesday April 29, 2026
7:30 - 9:00 AM: Breakfast for All DV Attendees
9:00 - 9:25 AM: Building a Student Data Platform That Predicts and Prevents Attrition
Every organization has a version of this problem: customers disengage, and by the time you know it, it's too late. This session reveals how WGU built a data platform that unifies distributed data across every stage of the customer lifecycle to answer one critical question — who is at risk of churning, and what intervention actually works for them?
Speaker: Luis Sanchez, Product Manager Analytics, Western Governors University
9:00 - 9:25 AM: No legacy, no limits: how DIRECTV rebuilt customer experience from the ground up
Learn how DIRECTV used Tealium's flexibility to build an enterprise customer data ecosystem after separation — scaling identity, orchestration, and activation across every platform, channel, and business unit.
Speaker: Mark Loovis, Director, Marketing Technology, DIRECTV
9:25 - 9:50 AM: The Great GA4 Escape: Unlocking Data Independence with Tealium IQ & EventStream
Many organizations are starting to rethink who owns their analytics infrastructure. This session covers how Robert Half is migrating off GA4 and rebuilding their analytics stack with Tealium — the key steps, the real-world challenges, and what data independence actually looks like once you get there.
Speaker: Annah McCullough, Manager Analytics Implementation, Robert Half
9:50 - 10:15 AM: Morning Break
10:15 - 10:40 AM: Coming soon
Speaker: Heath Roth, Director, Head of Customer Data & Marketing Analytics, Slalom JV
Jaime Vann, Director, Slalom
10:15 - 10:40 AM: Turning first-party data into a performance engine
How Credera, Tealium, and AWS are helping brands unify customer data, accelerate activation, and drive measurable growth — featuring a pharma case study delivering $400M+ in net-new revenue and real-time personalization at scale.
Speaker: Alyssa Furth, Senior Manager, Martech and AdTech, Credera
10:40 - 11:05 AM: Coming Soon!
Speaker: MoEngage
10:40 - 11:05 AM: Who changed what — and when? A framework for profile change control at scale
Change management across customer profiles presents a significant challenge in enterprise data platforms—how do you track what changed, when it changed, and ensure downstream systems receive accurate, consistent data? In this session, we'll explore how we leveraged the Tealium Profile API.
Speaker: Brian Goodrich, First Vice President, PENNYMAC
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