Digital Velocity 2024

June 10 - 12, 2024
Omni La Costa Resort & Spa
San Diego, CA

Welcome to the Real-Time Revolution: Where Moments Matter

Join us at our annual conference to learn about the latest innovations in customer data. Discover the new ways customer data can power successful AI initiatives, be used for real-time engagements, and see best practices for ensuring data is used to uphold privacy and compliance.

Agenda

Explore our schedule and speaker sessions

Monday, June 10th Arrow

1:00 PM – 4:00 PM Badge Pickup / Registration Open Arrow

Invite Only Sessions in Afternoon
Tealium will be hosting the exclusive, intimate and invite-only sessions below on Monday June 10th. For inquiries to attend and more information on each reach out to your Account Manager.

12:00 PM – 1:00 PM Lunch for Invite Only Session Attendees Arrow

Lunch for invite-only session attendees.

1:00 PM – 5:00 PM Customer Advisory Board Arrow

  • A strategic meeting where attendees will get a first look at upcoming features and have the opportunity to network with like-minded leaders.

1:30 PM – 4:00 PM Exclusive Partner Briefing Arrow

  • Roadmap Updates – Hear directly from Tealium Leadership on what’s painting the vision of our roadmap that includes Compliance, Moments iQ, AI and Applications and Verticalized Solutions.
  • Product Vision – Understand the key strategic ways Tealium’s 2024 Product Roadmap will translate to massive success to our Partner Ecosystem
  • Building a Tealium Center of Excellence – Learn how to leverage Customer Trends & Successes in your organization to fuel more strategic collaboration
  • Marketing Pillars & Focus – See how to most successfully co-market with Tealium’s Marketing Team

1:30 PM – 4:00 PM Exclusive Education Session Arrow

  • Consent Management – Learn two ways to manage consent in Tealium iQ: Setting up Tealium’s Consent Manager & Integrating with a Consent Management Platform
  • Tealium’s Moments iQ & API Overview – Take an educational deep dive to understand the benefits and applications of Zero Party Data. Get your hands dirty in a complete setup of Moments iQ to learn key use cases for personalization on a real website.
  • Conversions Tracking – Take a technical deep dive into setting up Conversions API for accurate event tracking and de-duplication.

2:00 PM – 4:00 PM Exclusive Insurance Workshop Arrow

Presentation and facilitated discussion covering current consumer and insurance industry trends, key CDP use cases to drive new policies and improve customer experience, and considerations for a robust customer data strategy.

  • Review Insurance industry consumer trends
  • Top 5 CDP use cases for insurance providers
  • Developing and executing a robust customer data strategy

3:00 PM – 4:00 PM Exclusive Healthcare Workshop Arrow

  • Compliance – Learn key trends and strategies for ensuring HIPAA compliance and future-proofing your organization against regulatory changes.
  • Personalization – See innovative ways to leverage member and patient data to engage your audience in a personalized way with HIPAA compliance as the foundation.
  • BONUS: Tealium for Healthcare – Get a sneak peek, early access look under the hood at Tealium’s new Healthcare product

6:00 PM – 10:00 PM Welcome Reception Arrow

All DV Attendees are welcome to the evening reception.

Tuesday, June 11th Arrow

7:30 AM – 4:00 PM: Badge Pickup / Registration Open Arrow

Badge pickup and registration continue throughout the day.

7:30 AM – 8:30 AM: Networking Breakfast Arrow

An opportunity for attendees to network over breakfast.

8:45 AM Main Session Doors Open Arrow

Main session doors open for attendees.

9:00 AM Event Kicks Off Arrow

Official start of the event.

9:00 AM – 10:00 AM Digital Velocity Opening Keynotes Arrow

Jeff Lunsford, CEO, Tealium

Mike Anderson, CTO, Tealium

Kelly Jo Sands, SVP of Digital & Marketing, DIRECTV

Join Tealium’s CEO, Jeff Lunsford, and Chief Technology Officer, Mike Anderson, as they discuss the company’s future leadership and innovation. Discover the pivotal role of data in today’s AI-driven landscape and the importance of implementing a robust data differentiation strategy to achieve tangible business outcomes. Additionally, hear firsthand from Kelly Jo Sands, SVP of Digital & Marketing at DIRECTV, as she shares their transformative journey and strategies for gaining a competitive edge in an ever-evolving market.

10:00 AM – 10:30 AM Embracing the AI Revolution – How to Prepare for AI, Facts vs. Fiction Arrow

Alan Ochoa, Global Director Omnichannel Decisioning & Data Orchestration, GSK

AJ Dalal, Sr Managing Director of Data Strategy, Publicis Sapient

Hear from Publicis Sapient and GSK as they explore the crucial concept of becoming AI-ready, understand the distinctions between proof of concept (POC) and minimum viable product (MVP), and navigate potential pitfalls. Learn why Tealium plays a pivotal role in achieving success in the era of AI-driven innovation.

10:30 AM – 10:45 AM Networking Snack Break / Tealium Beast Bar Open Arrow

A short break for networking and refreshments. A perfect opportunity to visit the Tealium Beast Bar where you can receive intimate, live, hands-on tech and service support from Tealium Product Leaders & Experts!

10:45 AM – 11:15 AM Building a Privacy First Data Layer to Activate Real-Time Use Cases Arrow

Kevin Capeder, Business Analytics Manager, Data Strategy, 3M

Learn how 3M addressed the challenge of scoring new leads for diverse business units by combining visitor profile and engagement attributes and how to design a privacy-first data layer that supports multiple business needs and activates real-time scoring models.

11:15 AM – 12:00 PM Driving New Thinking into Modern Data and Technology Strategies Arrow

Mark Loovis, Director, MarTech, DIRECTV

Victoria Elliot, Lead MarTech Manager, DIRECTV

Christy Barnett, Senior Account Director, TOLA, Tealium

Discover how DIRECTV navigated the hurdles of evaluating its data sets, tech stack, and marketing processes to unlock its true potential. They will share their journey to overcoming these challenges, leveraging Tealium to unify their data, automate workflows, and achieve new levels of marketing agility. Learn their steps to rethink your approach, harness the power of data, and unlock efficiencies across your teams and technology.

12:00 PM – 1:00 PM Networking Lunch / Tealium Beast Bar Open Arrow

Lunch break. A perfect opportunity to visit the Tealium Beast Bar where you can receive intimate, live, hands-on tech and service support from Tealium Product Leaders & Experts!

1:00 PM – 1:30 PM Effectively Applying AI to Elevate Customer Experiences Arrow

Phil Lockhart, Chief Digital Officer, Credera

AI holds immense potential to transform customer experiences, but most projects fall short. Join Credera as they unveil the key ingredients for success: a data architecture primed for AI use cases, leveraging AI for content creation and development acceleration, and driving high-ROI marketing through targeted advertising. Discover how Tealium’s solutions empower your MarTech stack to unlock the actual value of AI.

1:30 PM – 2:00 PM A Blueprint For Building A Best-In-Class CDP Center Of Excellence Arrow

Kim Hales, Senior Vice President, NRG Energy

Rumeet Anand, Infrastructure Technology Partner, NRG Energy

Hear how NRG Energy architected a CDP Center of Excellence focusing on fostering alignment across stakeholders, establishing a data quality foundation, and embracing continuous innovation. Learn how they support a data-driven culture, segment audiences effectively, personalize offers across channels, and ultimately drive measurable results.

2:00 PM – 2:30 PM What We Can Learn from Highly Regulated Industries: Mastering Data in a Complex Landscape Arrow

Aaron Burnett, Founder & CEO, Wheelhouse DMG

Rumeet Anand, Infrastructure Technology Partner, NRG Energy

In today’s data-driven world, navigating privacy regulations and customer data management can be a complex challenge. This panel brings together experts from Wheelhouse as well as healthcare and financial services, two of the most highly regulated industries, to share their experiences and insights. Gain best practices for collecting, utilizing, and safeguarding customer data while adhering to stringent privacy regulations.

2:30 PM – 3:00 PM Driving Growth through Data Integration: CDPs and Marketing Data Clouds in Concert Arrow

Patrick Crosby, Technology Alliances, Snowflake

Rio Longacre, Managing Director – Advertising & Marketing Transformation, Slalom

In today’s data-driven landscape, Customer Data Platforms and Marketing Data Clouds stand as pillars of an organization’s data infrastructure. From customer segmentation and personalization to predictive analytics and beyond, the integration of these technologies enables organizations to harness the full potential of their data assets. In an era where privacy and consent are paramount, the combined capabilities play a pivotal role in ensuring compliance and fostering trust with customers. This session will equip you with the knowledge and strategies needed to elevate your organization’s data capabilities and deliver exceptional customer experiences

3:00 PM – 3:15 PM Networking Snack Break / Tealium Beast Bar Open Arrow

A short break for networking and refreshments at the Tealium Beast Bar.

3:15 PM – 4:00 PM Data-Driven Innovation: Inspiring Success Stories from Tealium Customers Arrow

Erik Gabrielson, Sr Director, Customer Relationship Management, Floor & Decor

Daniel Paulino, Vice President, Marketing, Bozzuto

Join us for an engaging session where our esteemed Tealium customers will take the stage to share their innovative and exciting success stories. From leveraging data-driven strategies to pioneering new approaches, these companies have redefined what’s possible in their industries. Gain actionable insights and learn practical tips as they unveil the secrets behind their achievements. Don’t miss this opportunity to be inspired and discover how you can drive impactful results in your own organization with Tealium

6:00 PM – 10:00 PM DV Real-Time Revolution Blowout Bash Arrow

Evening celebration for all attendees.

Wednesday, June 12th Arrow

7:30 AM – 8:30 AM Networking Breakfast Arrow

Networking opportunity over breakfast.

8:45 AM Session Doors Open Arrow

Doors open for the day’s sessions.

9:00 AM Event Kicks Off Arrow

The event continues with the start of the day’s sessions.

9:00 AM – 10:30 AM Breakout Track A: Ok, You’re Compliant… Now What?Arrow

Laura Chase, Director of Digital Analytics, Wheelhouse DMG

So, you implemented Cookie Consent, maybe you are HIPAA compliant or moved your analytics and vendor integrations server-side. Now what? Websites are compliant but faced with new challenges such as low Cookie Opt-in rates, missing geolocation or demographic data, and unknown return visitor rates. This is the new reality for digital performance measurement. In this session, we provide practical insights for embedding privacy considerations into Analytics organizations, how to continue measuring digital performance, and crafting a technical journey toward First Party Data.

9:00 AM – 10:30 AM Breakout Track A: Going Beyond the CMP: What It Takes To Make Consent A Core Part Of Your Data ArchitectureArrow

Sav Khetan, Product Strategy and Marketing, Tealium

Learn what it takes to work towards compliance in today’s data privacy landscape. Learn how to balance the growing expectations of business leaders with the regulatory requirements when planning consent in your data architecture. Discover how to set up a real-time data layer for the AI future while managing the increasing risk of non-compliance.

9:00 AM – 10:30 AM Breakout Track B: Leveraging AI for Zero-Party Data Extraction to Drive Strategic CDP Use CasesArrow

Aric Zion, CEO, Zion & Zion

Amanda Johnson, Senior CX Strategist, Zion & Zion

This session explores a groundbreaking approach to extracting valuable zero-party data through an LLM and Tealium-focused architecture. By analyzing call center interactions, our deployed architecture not only gathers insights directly from customer conversations but also seamlessly integrates this data into a Customer Data Platform (CDP).

9:00 AM – 10:30 AM Breakout Track B: How Four Seasons Unlocked Revenue and Better CX With Call Center DataArrow

Sara Beresford, Director, Global Media, Four Seasons

Stacey Watkins, Product Marketing Director, Invoca

Discover how Four Seasons Hotels and Resorts unlocked valuable customer data from its contact center to improve return on ad spend and create better customer experiences. Learn how they leveraged Invoca’s AI to capture rich conversation insights at scale, and what’s possible using contact center data. See how Invoca and Tealium help optimize ad spend, enhance retargeting, and deliver personalized online-to-offline experiences that drive revenue.

9:00 AM – 10:30 AM Breakout Track B: Bridging the Gap: Uniting Marketers and Engineers for Data-driven SuccessArrow

Brian Goodrich, First Vice President, Pennymac

Join us for an enlightening session dedicated to fostering collaboration between marketers and engineers in building a robust data layer and implementing cross-channel programs. Learn how to break down silos and facilitate effective communication to turn strategic visions into tangible realities. Discover best practices for aligning goals, defining use cases, and maximizing the potential of your data ecosystem.

10:30 AM – 10:45 AM Networking Snack Break / Tealium Beast Bar Open Arrow

A short break for networking and refreshments at the Tealium Beast Bar.

10:45 AM – 12:00 PM Breakout Track C: Navigating the Pitfalls of Conversion API (CAPI) Implementation: Strategies for Optimization and Effective UseArrow

Alex Silva, Director Solutions Engineering, Zion & Zion

John Spencer, Director Digital Strategy, Zion & Zion

As businesses increasingly rely on Conversion APIs (CAPI) to enhance their online marketing efforts, understanding and avoiding common implementation pitfalls is essential. This presentation targets both technical and management audiences, providing a clear and structured overview of the key challenges encountered during CAPI implementation. Utilizing recent data, we will quantify the frequency of these pitfalls and explore their potentially overlooked implications.

10:45 AM – 12:00 PM Breakout Track C: A Data-Driven Journey: Navigating the Shift from Product to Customer-CentricityArrow

Andre Exner, Group IT Director Customer Hub and Common Analytics, TUI

In an era where data is king, the transition from product- to a customer-centric approach is a strategic imperative. This session will delve into the journey of TUI’s successful rollout of a customer data ecosystem, highlighting the pivotal role of real-time data and customer focus across all touchpoints. We’ll explore the challenges of adapting to a market without third-party cookies, resolving identity amidst privacy concerns, and unifying scattered legacy data. Discover how personalization at scale is not just a possibility but a necessity in today’s market.

10:45 AM – 12:00 PM Breakout Track C: Mastering Personalized Advertising In a Cookieless WorldArrow

Speakers coming soon!

Discover How Tealium’s leading advertising partners are helping their customers navigate the ever-changing advertising landscape. With Google recently delaying the death of third-party cookies again, learn what your brand should do to prepare for when it finally does happen. We will also discuss how measurement studies can help get internal buy-in and validate the lift you will see by adopting Conversions APIs.

10:45 AM – 12:00 PM Breakout Track D: Charting the Course of Future Tealium Innovation Arrow

Bob Page, Chief Product Officer, Tealium

Join us for an exclusive glimpse into the future of digital innovation with Tealium’s Chief Product Officer, Bob Page. In this compelling session, we’ll explore the exciting developments and future enhancements that Tealium is spearheading to redefine the landscape of customer data management. Discover how Tealium is paving the way for businesses to thrive in an ever-evolving digital ecosystem. Don’t miss this opportunity to stay ahead of the curve and be inspired by the possibilities of tomorrow with Tealium.

10:45 AM – 12:00 PM Breakout Track D: Developing Your AI Strategy and Architecting The Required TechnologyArrow

Drew Halsch, Principal Solutions Consultant, Team Lead Southwest, Tealium

This session will define ML/AI categories to build out use cases aligned with organizational goals, identify the necessary data sources and system requirements, design the data architecture required for implementation, and assemble multidisciplinary teams essential for executing the AI strategy. By the end of the session, participants will leave equipped with a clear blueprint for navigating the complexities of ML/AI implementation and an understanding of how they can use Tealium’s CDH to drive impactful outcomes within their organizations.

12:00 PM – 1:00 PM Lunch Arrow

Lunch for all attendees.

1:00 PM Event Concludes Arrow

Official conclusion of the event.

Star-Studded Speaker Lineup

Kelly Jo Sands

SVP of Digital & Marketing,
DIRECTV

Patrick Crosby,

Technology Alliances,
Snowflake

Digital Velocity speaker Sara Beresford, Director, Global Media, Four Seasons
Four Seasons Logo Icon - Digital Velocity - Tealium

Sara Beresford

Director, Global Media,
Four Seasons

Victoria Elliott

Lead Marketing Technology Manager,
DIRECTV

Dan Kresha

Director Digital Commerce,
Mutual of Omaha

Rumeet Anand - Digital Velocity

Rumeet Anand

Infrastructure Technology Partner,
NRG Energy

Michael Vatcher

Strategic and Analytical Digital Marketing,
AdventHealth

André Exner

Group IT Director Customer Hub and Common Analytics,
TUI

Brian Goodrich speaker at Digital Velocity
Pennymac logo

Brian Goodrich

First Vice President,
Pennymac

GSK Logo

Alan Ochoa

Global Director Omnichannel & Data
GSK

AJ Dalal

Sr Managing Director of Data Strategy,
Publicis Sapient

Kevin Capeder

Business Analytics Manager, Data Strategy,
3M

Mark Loovis

Director, MarTech,
DIRECTV

Phil Lockhart

Chief Digital Officer,
Credera

Kim Hales

Senior Vice President,
NRG Energy

Laura Chase

Director of Digital Analytics,
Wheelhouse DMG

Aaron Burnett

Founder & CEO,
Wheelhouse DMG

Erik Gabrielson

Sr. Director, CRM,
Floor & Decor

Bozzuto Icon Large

Daniel Paulino

Vice President of Digital Marketing,
Bozzuto

Tealium Icon

Christy Barnett

Senior Account Director,
Tealium

Alex Silva

Director Solutions Engineering,
Zion & Zion

John Spencer

Director, Digital Strategy,
Zion & Zion

Aric Zion

CEO,
Zion & Zion

Stacey Watkins

Product Marketing Director,
Invoca

Rio Longacre

Managing Director - Advertising & Marketing Transformation,
Slalom

Greg Gough

Customer Strategy & Martech Enablement, Principal,
Credera

Sav Khetan - Digital Velocity 2024 speaker - Tealium
Tealium Icon

Sav Khetan

Product Strategy and Marketing,
Tealium

Bob Page - Digital Velocity 2024 Speaker - Tealium
Tealium Icon

Bob Page

Chief Product Officer,
Tealium

Drew Halsch - Digital Velocity
Tealium Icon

Drew Halsch

Principal Solutions Consultant, Team Lead Southwest,
Tealium

Tealium Icon

Jodie Jansen

VP Customer Success,
Tealium

Tealium Icon

Mike Anderson

Chief Technology Officer,
Tealium

Tealium Icon

Jeff Lunsford

Chief Executive Officer,
Tealium

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