Webinar

Real-Time Contextual Customer Data: The Key to Winning in the Age of AI

AI Is Ready. Is Your Data Ready to Make It Perform?

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AI has momentum. What most organisations are missing is the data foundation to make it real.

The numbers are striking: 95% of generative AI pilots are failing to deliver meaningful revenue impact. 60% of AI projects are abandoned due to data problems. 42% of organisations have already shelved AI initiatives, up 17% from the year before. The investment is real. The results are not keeping pace.

The problem is not the model. The models are smart. The problem is connectivity: incomplete data, slow activation, and no feedback loop to help AI learn from what it did.

A chatbot that cannot see a customer’s recent behaviour treats a 10-year VIP like a stranger. A propensity score calculated overnight is yesterday’s guess by morning. An AI agent that can reason brilliantly but cannot act across systems is a brain in a jar.

Watch this on-demand session to explore how organisations can close the gap between AI ambition and AI impact, and why the next phase will be won by those who can connect real-time context, consented data and connected infrastructure so AI can understand, decide and act in the moment.

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