Case Study

From Excel Files to Real-Time Learner Journeys

How Western Governors University connected Tealium and Databricks to turn fragmented student data into personalized interventions at scale — and measurably improve outcomes across its entire learner base.

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WGU replaced 17 monthly Excel reports and siloed engagement models with a governed Databricks lakehouse and real-time Tealium data streams, building unified Student 360 profiles that trigger the right intervention at the right moment. The result: a 22% increase in application rates, a 15% reduction in drop rates, and 5% savings in paid media through smarter suppression.

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