Amazon Connect

Join a live demonstration of Tealium's native support for Amazon Connect to see how Tealium makes it easier to implement and enrich this part of your digital stack.

Amazon Connect is a cloud-based contact center platform that helps brands deliver scalable, omnichannel customer service. Tealium’s Amazon Connect connector lets you trigger outbound voice contacts and stream rich customer attributes into Amazon Connect in real time, so agents and AI workflows operate on a unified, up-to-date view of each customer.

Supported Device Types

Amazon Connect can be integrated in the following ways:

Your Server

Tealium Collect can be deployed to any service or solution utilizing your favorite programming languages. This is the most ‘generic’ deployment.

Connected Devices

Connected Devices are those that don’t quite fit the mobile mold, such as connected set-top boxes (OTT), wearables, etc.

Mobile

Mobile Applications have a variety of conventional event attributes such as ‘screen_width’, ‘screen_orientation’, etc.

Web Browser

These connectors expect to receive standard event attributes originating from a web browser, such as current_url, referring_url, page_name, page_category, and others.

2025 Future of Customer Data

Discover how real-time customer data is reshaping industries in the latest edition of our groundbreaking annual report.

Get the Report

9605 Scranton Rd. Ste. 600
San Diego, CA 92121
+1 (858) 779-1344