AWS Connect

Join a live demonstration of Tealium's native support for AWS Connect to see how Tealium makes it easier to implement and enrich this part of your digital stack.

Amazon Connect is a cloud-based contact center platform for building scalable, reliable customer support. Tealium’s Amazon Connect integration connects your customer data platform directly to your cloud contact center, keeping customer profiles current and enabling automated, personalized outbound voice calls triggered by real-time customer behavior.

Supported Integration Types

AWS Connect can be integrated in the following ways:

AudienceStream

These connectors are hosted integrations within the Tealium platform utilizing AudienceStream. They receive data from the originating client or device, and send that data on to the desired vendor or service.

EventStream

These connectors are hosted integrations within the Tealium platform utilizing EventStream. They receive data from the originating client or device, and send that data on to the desired vendor or service.

Supported Device Types

AWS Connect can be integrated in the following ways:

Web Browser

These connectors expect to receive standard event attributes originating from a web browser, such as current_url, referring_url, page_name, page_category, and others.

Connected Devices

Connected Devices are those that don’t quite fit the mobile mold, such as connected set-top boxes (OTT), wearables, etc.

Mobile

Mobile Applications have a variety of conventional event attributes such as ‘screen_width’, ‘screen_orientation’, etc.

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