AI agents are becoming the new gatekeepers of retail.
Customers are increasingly relying on AI assistants to research products, compare retailers, and decide where to buy, often before they ever visit a website or store.
AI agents are becoming active participants in commerce. They don’t just assist customers, they act on their behalf, evaluating options, resolving trade-offs, and determining outcomes across digital and physical environments.
This shift is transforming retail from a world of optimised touchpoints into one where decisions happen in real time across AI-driven environments.
In From Touchpoints to Intelligence, you’ll learn:
- How 1st, 2nd, and 3rd party AI agents are reshaping the retail journey
- Why fragmented customer data breaks AI-driven experiences
- What it takes to build the real-time data foundation agents rely on
- How retailers can prepare for agentic commerce without rebuilding their stack
Discover how leading retailers are preparing for a future where AI agents influence every purchase decision.
AI agents are becoming the new gatekeepers of retail.
Customers are increasingly relying on AI assistants to research products, compare retailers, and decide where to buy, often before they ever visit a website or store.
AI agents are becoming active participants in commerce. They don’t just assist customers, they act on their behalf, evaluating options, resolving trade-offs, and determining outcomes across digital and physical environments.
This shift is transforming retail from a world of optimised touchpoints into one where decisions happen in real time across AI-driven environments.
In From Touchpoints to Intelligence, you’ll learn:
Discover how leading retailers are preparing for a future where AI agents influence every purchase decision.
