Attendees will learn how Tealium helps route governed customer data into Amazon Bedrock and Amazon SageMaker to operationalize AI use cases like next-best action, scoring, and recommendations in real time.
They will also see how Tealium and Amazon Connect help teams bring digital behavior into the contact center to improve routing, agent context, efficiency, and conversion. By the end of the session, attendees will have a practical view of how to use Tealium and AWS to personalize faster, modernize service, and drive measurable business value without stitching together a complex custom stack from scratch.
Here’s what you will learn:
- How to operationalize AI with Tealium + AWS using real-time customer data.
- How to personalize and respond in the moment instead of relying on delayed batch workflows.
- How to connect digital behavior and the contact center to improve both customer experience and conversion.
Attendees will learn how Tealium helps route governed customer data into Amazon Bedrock and Amazon SageMaker to operationalize AI use cases like next-best action, scoring, and recommendations in real time.
They will also see how Tealium and Amazon Connect help teams bring digital behavior into the contact center to improve routing, agent context, efficiency, and conversion. By the end of the session, attendees will have a practical view of how to use Tealium and AWS to personalize faster, modernize service, and drive measurable business value without stitching together a complex custom stack from scratch.
Here’s what you will learn:
