Self-Service Terms

1. You must provide your legal full name, a valid email address, and any other information requested during the account signup process in order to obtain an account.
2. The term of the Service (the “Term”) will begin when You accept this Agreement and will continue until terminated pursuant to the provisions of the “Cancellation and Termination” section below. You may only use the Service during the Term.
3. You must ensure that all account information remains complete and accurate.
4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
5. You are responsible for maintaining the security of your account and password, and are responsible for all activities conducted using your account and password. Tealium cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
6. You may not use the Service for any illegal or unauthorized purpose. Without limiting the foregoing, You may use the Service only in accordance with the use parameters of your account’s plan level (“Plan Level”), and You agree not to attempt to circumvent such limitations.

1. Subscription Term. The subscription term will be either (i) the subscription term identified on the Subscription Confirmation email We send You; or (ii) the subscription term identified on an Order Form signed by You and Us (the “Subscription Term”). Fees. Subject to the Payment Disputes section below, You will pay all fees due, as set forth on Your Manage Your Subscription page (including any amounts due if you exceed the amount of visits included in your subscription). Except as otherwise specified herein or in an Order Form, (i) payment obligations are non-cancelable and fees paid are non-refundable, and (ii) quantities purchased cannot be decreased during the relevant Subscription Term.
2. Invoicing and Payment. You will provide Us with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to Us. If You provide credit card information to Us, You authorize Us to charge such credit card for all Services You purchase, including any amounts due if you exceed the amount of visits included in your subscription. Such charges will be made in advance, as set forth on Your Manage Your Subscription page or in accordance with any different billing frequency stated in the applicable Order Form. If the Order Form specifies that payment will be by a method other than a credit card, We will invoice You in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due net 30 days from the invoice date. You are responsible for providing complete and accurate billing and contact information to Us and notifying Us of any changes to such information.
3. Overdue Charges. If any invoiced amount is not received by Us by the due date, then without limiting Our rights or remedies, those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower.
4. Suspension of Service and Acceleration. If any amount owing by You under this or any other agreement for Our services is 30 or more days overdue (or 10 or more days overdue in the case of amounts You have authorized Us to charge to Your credit card), We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Our services to You until such amounts are paid in full. We will give You prior notice that Your account is overdue, before suspending services to You.
5. Payment Disputes. We will not exercise Our rights regarding Overdue Charges and Suspension of Service and Acceleration if You are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.
6. Taxes. Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible, We will invoice You and You will pay that amount unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, We are solely responsible for taxes assessable against Us based on Our income, property, and employees.

NOTWITHSTANDING ANY OTHER PROVISION OF THE TERMS OF SERVICE, DURING THE FREE TRIAL THE SERVICE IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY.

1. You will continue to be billed for the Service until Tealium terminates your account in accordance with these Terms of Service or you properly cancel your account. You are solely responsible for properly canceling your account. You can cancel your account by browsing to your account settings, selecting the Manage Your Subscription link, and clicking “Unsubscribe”, or by contacting Tealium at freetrial@tealium.com.
2. If you cancel the Service before the end of your current paid up Subscription Term, your cancellation will take effect upon completion of the billing cycle that has already been paid.
3. In the event You cancel the Service, You must remove any references to the Tealium utag.js file from Your website within 90 days to prevent unintended 404 errors on Your website.
4. Notwithstanding any other provision in the Terms of Service, Tealium, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Tealium service, for any reason at any time. Such termination of the Service will result in the suspension or deletion of your Account or your access to your Account. Tealium reserves the right to refuse service to anyone for any reason at any time.

1. Tealium reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
2. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from Tealium. Such notice may be provided at any time by posting the changes to the Tealium Site (http://tealium.com/self-service-terms) or the Service itself. If You do not agree to such pricing change, You may cancel Your account during such 30-day period. By continuing to use the Service after the effective date of such pricing change, You hereby agree to such pricing change.
3. Tealium will not be liable to You or to any third party for any modification, price change, suspension, or discontinuance of the Service.

1. Your use of the Service is at Your sole risk.
2. Technical support is only provided to users that have paid for designated Plan Levels, and no in person technical support is available for any free trial users. Free trial users can access Tealium online support community at https://community.tealiumiq.com/.
3. You understand that Tealium uses third party vendors and hosting partners to provide the necessary hardware, software, networking, and related technology required to run the Service. Tealium is not responsible for any failures attributable to third parties.
4. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Tealium, or any other Tealium service.
5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Tealium.
6. Tealium will not be liable to You for any liabilities arising from the operation of the Service over the Internet or other network.
7. You must not transmit any worms or viruses or any code of a destructive nature to Tealium

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND TEALIUM EXPRESSLY DISCLAIMS ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, TEALIUM DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE COMPLETE, ACCURATE, OR RELIABLE, THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED.