5 Clever CDP Use Cases You’ll Want To Implement

In the dynamic landscape of modern marketing, one thing is abundantly clear: data is king. Customer Data Platforms (CDPs) have stormed onto the scene as a transformative force, propelling businesses to new heights by unlocking the full potential of their customer data. CDPs aren’t just a game-changer; they’re a game-evolver. 

CDPs pave the way for innovation and push the boundaries of what’s possible. In our blog post, 5 Clever CDP Use Cases You’ll Want To Implement, we’ll go beyond standard use cases. We’re diving deep into the unconventional, challenging, and beyond-the-box CDP use cases that are reshaping the future of marketing.

Traditional CDP implementation involves starting small and focusing on straightforward use cases, which gradually build in complexity. What’s the value of sticking to the script when you can write your own story? Let’s toss the rulebook aside and dive headfirst into unconventional CDP use cases that defy convention!

What Is Low Stock Engagement For a CDP?

Low Stock Engagement might not be the most talked-about battleground, but it’s where the rebels reign, where the ‘Crawl, Walk, Run‘ evolves into ‘Sprint, Soar, Revolution.’

• Sprint: Forget about measuring low stock alerts; everyone (including your competition) does that. Instead, measure the number of customers who respond and engage with your brand when a product’s stock is running low. Turn your data into action by using CDP insights to send customers real-time personalized alerts and exclusive offers, creating a buzz around low-stock items. What about activation? It’s about sparking that sense of urgency and demand. Make sure to connect the CDP to all communication channels (email, SMS, or even chatbots). Who is the audience? Those who crave exclusivity and act swiftly.
• Soar: In the “Soar” phase, it’s not about walking; it’s about soaring like an eagle… In this example, anticipate a low-stock situation before it happens. Be sure to harness Machine Learning (ML) and predictive analytics to identify products that are on the verge of running out. Personalize your messages to create a sense of anticipation and excitement. What are your attributes? Real-time inventory data and predictive analytics. What’s your data source? The CDP, of course.
• Revolution: A full-blown revolution is on the horizon. In the “Revolution” phase, we’re not just preventing items from going out of stock; we’re creating a buying frenzy. Let’s connect the dots between low-stock alerts and customer excitement. It’s time to create a seamless, highly personalized shopping experience for everyone, turning low-stock alerts into a shopping event. It’s not just about re-engagement; it’s about reimagining the entire shopping journey. Your data source is the customers themselves, as they interact with your website, providing real-time feedback.

5 Unconventional Use Case Examples

Now, let’s break free from the norm and explore unconventional CDP use case categories that redefine the marketing game. We’ll explore this through five examples, and break them into the following categories: measurement, business value, activation, connectors, audiences, attributes, customer journey events, and data sources.

Gamification Transformation 

• Measurement: Track player engagement and in-game spending
• Business Value: Boost user retention and revenue in the gaming industry
• Activation: Implement personalized in-game challenges and rewards
• Connectors: Integrate with gaming platforms and leaderboards
• Audiences: Active players and high-spenders
• Attributes: In-game behavior, preferences, player history
• Customer Journey Events: Game progress, achievements, in-game purchases
• Data Sources: Gaming platform, in-game interactions, CDP

Mood-Based Marketing

• Measurement: Assess customer sentiment and mood shifts
• Business Value: Improve customer satisfaction and loyalty
• Activation: Tailor marketing messages to match customers’ moods
• Connectors: Social media sentiment analysis tools
• Audiences: Customers displaying mood changes
• Attributes: Mood indicators, sentiment analysis
• Customer Journey Events: Social media posts, reviews, customer interactions
• Data Sources: Social media platforms, customer feedback, CDP

Predictive Content Creation

• Measurement: Analyze the relevance and engagement of content
• Business Value: Enhance content effectiveness and conversion rates
• Activation: Generate personalized content recommendations based on individual preferences and behavior
• Connectors: Content management systems
• Audiences: All content consumers
• Attributes: Content preferences, behavioral data
• Customer Journey Events: Content views, interactions, click-through rates
• Data Sources: Website, content management system, CDP

Sustainability Champions

• Measurement: Monitor eco-friendly product purchases and sustainability awareness
• Business Value: Align with environmentally conscious customers and drive sustainable initiatives
• Activation: Promote sustainable products to eco-conscious segments
• Connectors: Eco-certification databases
• Audiences: Environmentally aware customers
• Attributes: Sustainability preferences, eco-friendly behaviors
• Customer Journey Events: Sustainable product views, eco-conscious interactions
• Data Sources: Sustainability databases, purchase history, CDP

Life Event Triggers

• Measurement: Track significant life events of customers
• Business Value: Increase personalization and customer connection
• Activation: Send targeted messages and offers related to life events like birthdays, anniversaries, or milestones
• Connectors: CRM and event-tracking tools
• Audiences: Customers experiencing life events
• Attributes: Event type, date, customer history
• Customer Journey Events: Life events and their anniversaries
• Data Sources: CRM, event tracking tools, CDP

The Marketing Revolution Begins

Incorporating unconventional CDP use cases is not for the faint of heart, but it’s where the marketing revolution begins. These out-of-the-box strategies challenge the status quo, empowering businesses to make a profound impact on their customers and their bottom lines.

So, why settle for the ordinary when you can redefine what’s possible? Embrace the unconventional, explore new horizons, and lead the charge in the CDP revolution. The future of marketing is here, and it’s yours to shape and conquer. Break free from the norm, and let the marketing revolution begin! For more resources, explore my blog post, How To Build A CDP Use Case.