Preparing For the Consumer Duty Principle
The FCA’s Consumer Duty mandate is looming large – it’s less than six months until its proposed implementation yet many financial services companies remain ill-prepared. This has to be a concern, [...]
The FCA’s Consumer Duty mandate is looming large – it’s less than six months until its proposed implementation yet many financial services companies remain ill-prepared. This has to be a concern, [...]
It’s now less than six months until the FCA’s imminent Consumer Duty comes into force, bringing with it the aim to “fundamentally improve how [financial services] firms serve consumers”. Its [...]
On May 5th we hosted our Digital Velocity ‘22: The Ultimate Financial CX Event where we took a deep dive into building out the customer experience for financial services. Closing many brick and [...]
Data integration is not a new concept, but as technology evolves, the need for automated data integrations across all channels and platforms across all departments becomes more pervasive. [...]
There is a rising number of financial services implementing a CDP. Over the last few years, disruptive forces like financial technology, cryptocurrency and the uncertain economic impact of the [...]
Digital transformation for financial services needs agility to make it through tough times. But what does agility really mean?
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