Findings reveal 84% of companies in the Asia-Pacific and Japan (APJ) region that invest in a CDP meet marketing objectives at a rate x3 higher than non-CDP users. Companies with a CDP are also better positioned to navigate market uncertainty.
SYDNEY, AUSTRALIA | 1 February 2023 Tealium, the largest independent and most trusted customer data platform (CDP), launched its fourth annual State of the CDP report, comprising a global survey of 1,200 IT, operations, marketing, and data and analytics leaders across industries; including, financial services, retail, healthcare, media, telecommunications, government and more.
‘This year’s survey told us a lot about the performance of organisations that have adopted CDPs in contrast to those that have not,’ said Heidi Bullock, CMO at Tealium. ‘Those with a CDP have been able to achieve significantly more and remain more nimble with access to real-time, data-based insights, despite today’s market uncertainty.’
Marie-Louise Dalton, VP of Marketing, APJ at Tealium, elaborates, ‘The report’s findings indicate that organisations in the Asia-Pacific and Japan region with a CDP demonstrate remarkable marketing performance at a rate three times higher than non-CDP users. Amid economic uncertainty, a CDP provides vital capabilities that unlock sustainable growth through harnessing data in a privacy compliant way. The evidence is clear – a CDP is central to commercial performance for the organisation of the future.’
This year’s report found that satisfaction in meeting marketing objectives is more than three times higher (84%) for CDP users than non-CDP users (27%) in the APJ region. Additionally, 85% of CDP users were satisfied in their ability to create more relevant and personalised customer experiences using data. The top reasons for APJ organisations to adopt a CDP in 2022 were customer acquisition, audience segmentation and personalisation at scale. The fourth edition of the annual report also revealed:
Customer-Centricity Remains Key to Data-Driven Growth
From creating memorable experiences to improving operational efficiency, the customer remains at the heart of any business. That means the need to better manage customer data is now critical. In the APJ region, organisations utilising a CDP have reported outperforming those that do not, and are continuing to prioritise a hyper-focus on growth and retention. Having a greater ability through CDP adoption to predict marketing spend, ramp up customer-centric objectives and remain agile will be vital to surviving and thriving amid macroeconomic headwinds. To read the full report, download the fourth annual State of the CDP.
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Tealium connects customer data across web, mobile, offline and IoT so businesses can better connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 built-in connections, empowering brands to create a complete, real-time customer data infrastructure. Tealium’s solutions include a customer data platform with machine learning, tag management, an API hub and data management solutions that make customer data more valuable, actionable, privacy-compliant and secure. More than 850 leading businesses around the world trust Tealium to power their customer data strategies.
For more information, visit www.tealium.com.