Basic Support
Basic support is available to all Customers at no cost. It includes Knowledge Base, Community Forum, Online Ticketing System access, and Voicemail Support for Severity 1 issues. Basic support is ideal for customers with experienced in-house staff, certified Tealium partners providing their support, or are comfortable with self-service support of the platform.
Basic includes support for the following Incident types:
- Login issues
- Tealium platform not working due to a Tealium issue
- Product Activation and Deactivation service requests.
Customers also receive unlimited access to Tealium’s Learning Center and Education Platform.
Customers may submit a ticket via web as listed below. Tealium will respond during normal business hours: Monday – Friday, 8:00am – 6:00pm local Customer time (excluding local holidays).
- Web Support Portal: support.tealiumiq.com
- Can leave a voicemail but will be directed to support portal: +1.877.709.1987
Tealium provides the Customer Data Hub Status Dashboard at
tealium.status.io for platform outages, incidents, and maintenance events. Customers can subscribe and receive e-mail notifications.