From Buzzword to Benefits: How Legal & General is Architecting for Real AI Value

Speakers:
Nathan Stockford | Senior Marketing Technology Engineer, L&G
Marc Ziman | Lead Architect, L&G

AI may be everywhere, but turning hype into practical value requires the right foundations.

In this session (presented at Digital Velocity London 2026), Nathan and Marc share L&G’s journey from early curiosity around ChatGPT to designing an architecture intended to enable meaningful AI‑driven customer experiences.

They explore how establishing a unified, real‑time data foundation creates the conditions for consistency, context, and speed in decisioning – and how this approach positions L&G to better recognise intent, act in the moment, and progress toward more responsive, relevant interactions at scale.