Next-Gen CX: Elevating Guest Experience and Maximising Profitability at Every Touchpoint

Managing 12,000+ rooms demands precision, and data is key to Next-Gen CX. Success lies in creating a frictionless, hyper-personalised, and visually rich digital journey across every guest touchpoint.

Discover how top hospitality brands use cutting-edge CX strategies and AI-driven personalisation to increase direct bookings, boost conversions, and enhance guest satisfaction – driving both loyalty and profitability.

Speakers:

Gabriel Bergas – Digital Business & Customer Experience Director, Bahia Principe Hotels & Resorts
Ander Orcasitas – VP Western Europe, Dynamic Yield by Mastercard