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Artificial Intelligence

Tealium Functions adds in-stream intelligence with disruptive new model Jev

A customer opens a support ticket, returns to your pricing page, and then looks up how to cancel. You may already capture all three interactions. Deciding what to do next is where things get interesting. Should someone reach out? Does the customer need help with a product issue? Would another promotional email make the situation […]

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Media

Inside the Gardens You Own Nothing

For years, the hardest problem inside a walled garden was not price, reach, or even attribution. It was that I could never resolve the individual. I could pour budget into a platform, watch conversions move, and still not monitor a single resolved record of the person who saw my ad. What came back was an […]

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Data Governance & Privacy

Australia’s 2026 Privacy Reform: What Customer-Data Teams Need to Do Now

The proposed changes go beyond consent banners. Here is what the 2026 exposure draft means for your data operations, and the practical steps to take while the legislation is finalised. Australia's privacy framework is facing its most significant overhaul in more than a decade. The Attorney-General's Department has released an exposure draft of the Privacy […]

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Marketing Strategy

The End of Borrowed Advantage. Why the data you own makes the difference.

The advertising industry spent six years and a considerable fortune preparing for a cookieless future that never came. That was the wrong problem. A national pharmacy retailer came to us to drive vaccinations, and the campaign that moved the numbers was not the one with the most inventive media plan. It was the one with […]

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Customer Experience

Why Banks Struggle to Turn Disparate Data Into Consistent Customer Experiences

A customer opens their banking app and starts researching a new product. Later, they visit the website. The next day, they call the contact center with a question. Maybe they eventually walk into a branch. To the customer, this is part of the relationship with the bank. Inside the bank, it can look like four […]

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Customer Data Platform

Beyond Data Silos: Assessing Enterprise Maturity Across Technology, Data, and Marketing

When was the last time you honestly evaluated your organization's customer data readiness? If you're like most leaders, you know your data is a strategic asset, but turning that data into real-time action remains a massive hurdle. Our previous assessment surveyed over 650 marketing and IT professionals to see where businesses truly stand. The results […]

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