Financial Services: Smarter, Secure Call Center Support
Tealium verifies identity, matches callers to accounts, and equips agents with the complete profile, including recent activity like loan applications or calculator usage, enabling personalized call interactions.
Example: Identify customers who are reviewing financial products they do not yet own and target them with tailored cross-sell offers.
Results: Faster call resolution, higher product adoption, improved retention, full compliance maintained.
Telecommunications: Stop Churn Before It Happens
Combat churn with proactive support like routing at-risk customers to retention specialists, and providing usage data with Tealium's real-time customer insights.
Example: Provide agents with service usage patterns, and activate proactive outreach when customers hit usage thresholds
Results: Reduced churn, better first-call resolution, seamless cross-channel experience
Healthcare: Personalized Care, HIPAA Compliance
Connect appointment history, care plans, and insurance eligibility into one unified view using Tealium. Enabling agents to detect care confusion patterns and route patients to the right specialists faster.
Example: Identify and route patients with missed appointments and a high-risk care plan directly to the right specialist, avoiding transfers and story retelling.
Results: Higher patient engagement, fewer transfers, reduced care gaps, HIPAA-compliant cross-channel integration.
Retail: Turn Support Calls Into Sales Opportunities
Give agents visibility into real-time behaviors like browsing history, past orders, and loyalty status to enable personalized recommendations.
Example:: Convert abandoned cart callers into buyers with intelligent routing to sales-skilled agents with complete purchase context.
Results: Higher conversion rates, increased order values, and better customer experience.
Travel: Keep Travelers Moving
Provide agents access to real-time itinerary data, loyalty tiers, and preferences to enable targeted support and tailored offers.
Example: Proactive outreach to disrupted travelers with personalized alternatives to turn frustrations into moments of delight.
Results: Faster resolutions, improved NPS scores, increased loyalty, and conversions
