Consumers continue to trade loyalty for convenience. Understanding intent is the key to relevancy and your ability to provide expected experiences on demand sets you ahead of the competition.

In a tightly regulated industry where compliance, protection and privacy are paramount, how do your services stand out? How can you adopt a ‘customer at centre’ mandate and comply with regulatory requirements? Longer term, how do you move from basic personalised experiences to predicting future service requirements and recommendations?

Join senior peers to discuss how others are delivering effective and intelligent experiences in such a regulated environment. Julian Brewer, Schroders Bank will share how he is using a Customer Data Platform (CDP) to leverage key customer insights that are accelerating performance and business metrics.

Join us
On: Thursday 21st February 2019
At: The Prince’s Dome, The Ned Hotel
From: 6pm – 10pm